1. Introduction. The Digital Post Office LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect customer data collected through our website, in-person transactions, online transactions, and via SMS messaging services.

2. Information We Collect. We only collect information relevant to providing mail and parcel receiving services and managing customer accounts, this may include following types of information: (a) Personal Information -  Full name; Home and/or business address; Email address; Phone number (mobile and landline); Government-issued ID (as required by USPS Form 1583); Billing and payment details (only when required for direct services); Signature (digital or physical). (b) Website Data - None of your information is obtained or retained. (c) SMS Communication Data - Phone number used to opt in; Message logs (date/time, keyword responses); Delivery and engagement data (e.g., whether a message was opened or clicked).

3. How We Use Your Information. We use customer data to: (a) Set up and manage your CMRA account. (b) Verify your identity in compliance with USPS regulations. (c) Send SMS alerts for package notifications and account updates. (d) Process billing and payment transactions. (e) Respond to customer service inquiries. (f) Comply with legal obligations, including USPS and federal mail handling requirements.

4. SMS Messaging Policy. We do not sell or share SMS opt-in information with third parties for marketing purposes. Message frequency will vary depending on your usage and preferences. Standard message and data rates may apply. You may opt out anytime by replying STOP. For assistance, reply HELP or contact us directly. By providing your mobile number and opting in, you consent to receive SMS messages from us, including: (a) Package arrival notifications. (b) Account-related updates. (c) Customer service communications.

5. Cookies and Tracking. We do not use cookies or any similar technologies.

6. Sharing and Disclosure. We do not sell your personal information. All third-party partners are bound by confidentiality agreements and are only permitted to use data for specific business purposes. We may share your information with: (a) The United States Postal Service (USPS), as required for CMRA operation and Form 1583 compliance. (b) Payment processors and secure third-party service providers (e.g., cloud storage, identity verification services). (c)Law enforcement or other authorities when required by law, subpoena, or to protect our rights and property.

7. Data Security. We implement industry-standard safeguards to protect your information. However, no data transmission or storage system is 100% secure. We encourage you to monitor your accounts and notify us of any suspicious activity. Safeguard methods include: (a) Encrypted storage of digital records. (b) Secure payment processing. (c) Physical security for mail and package storage areas. (d). Role-based access controls for employees.

8. Data Retention. We retain customer records in accordance with USPS regulations and applicable laws. We may keep contact and transaction records for 6 months after account closure for legal or accounting purposes.

9. Your Rights and Choices. Depending on your location, you may have the right to: (a) Access and request copies of your personal data. (b) Request corrections or updates. (c) Delete certain records (subject to regulatory constraints). (d). Opt out of non-essential communication. To exercise these rights, contact us by phone or email.

10. Changes to This Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of any modifications.